Refund Policy

A full or partial monetary refund is issued under the following circumstances:

• Prepaid Order Cancellation: If you cancel an order paid via bKash/Card before the parcel is dispatched from our central atelier.
• Out-of-Stock Items: If an item paid in advance is found to be unavailable in our inventory during packaging.
• Defective / Damaged Item: If you receive a damaged garment and we do not have an identical replacement piece in stock.
• Unfulfilled Delivery: If a prepaid parcel fails to be delivered due to logistical errors on our part.

For returned products, the refund process initiates immediately after our quality assurance team inspects the returned parcel at our central warehouse.

• The product must be unworn, unwashed, unaltered, and with all original tags attached.
• Once approved by QA (usually within 24 hours of receiving the return parcel), the finance team processes the payment.

• If the return is caused by our fault (wrong product, defective fabric, or sizing mismatch from our end), 100% of the shipping cost is refunded.
• If an order is returned due to customer change of mind or unreachable contact at delivery time, the third-party courier delivery fee (৳70 Inside Dhaka / ৳130 Outside Dhaka) will be deducted from the refunded sum.